Virtual World Jobs: Guest Service Representative – Monitor Children’s Online Games

Job Description
Guest Service Representative

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**Be a part of a ground breaking function
**Work for an interactive company
**Great Benefits

Hyrian, the recruitment department for great companies, is proud to announce brand-new Guest Service Representative openings in North Hollywood, CA. Our client develops and delivers a compelling mix of interactive entertainment and services for internet and mobile devices around the world. With their well-known brands, they offer cutting-edge technology and astonishing creativity all under one roof! If you’re interested in working for a well-known, global-branded client that offers both the ingenuity and excitement of an integrated business, this may be the position for you.

What would you be doing?

As the Guest Service Representative, your primary responsibility would be providing support to our client’s multiplayer online games played by children. Additional responsibilities would include:

• Providing email, chat and moderation support to online users
• Reading online conversations and approving/rejecting user-generated content
• Participating in online game events
• Assisting guests with game-play questions and issues
• Ensuring guess issues are handled quickly, properly and completely in accordance with company standards
• Escalating sensitive and critical situations in a timely manner
• Working closely with technical support in troubleshooting issues
• Ensuring the safety of the online guests through evaluation of online guest activities

Your talent belongs here.

Are you flexible, patient and interested in online games? Think this might be the position for you? Here are a few things we’re looking for in the ideal candidate:

• Passion and maturity to handle uncomfortable situations
• Strong computer skills: internet savvy
• Strong interest and enjoyment playing online games
• Experience working and interacting with children is preferred
• Ability to work a flexible schedule and to work weekends and holidays
• Previous customer service experience
• Knowledge of current pop culture
• Excellent verbal and written communication skills

You’ve taken the time to learn more about this position. Why not take the next step and apply today? We look forward to hearing from you.

What’s so great about this job, anyway?

Not only would you receive unbelievable discounts, the company also offers competitive compensation and benefits that include:

• Medical
• Dental
• Vision
• Life Insurance
• Educational Reimbursement Program
• Short/Long Term Disability
• 401K
• Employee Stock Purchase Plan
• Holidays
• Vacation
• And much more…

Hyrian…the recruitment department for great companies. An equal opportunity employer. M/F/D/V.

Job Details
Primary Skill: Moderators In-world
Location: North Hollywood, California
Country: United States
Salary Range: $10 – $15
Type of Work: Direct Hire
Work Shift(s): Any Shifts
Additional Skills:
1. IT Tech Support – Level 1
2. Business Development Virtual Worlds
3. Clerical Inventory
4. Tech Support Junior
5. Events Coordinator
6. In-World support Greeters
7. In-World support Host/Hostess
8. Moderators In-world
9. Moderators Web/Forum
10. Community Manager Junior

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